Frequently asked questions
What do you sell?+
Capitol Office Solutions LLC supplies premium game room and commercial amusement equipment: pool and billiard tables, shuffleboard tables, arcade games, pinball machines, ping pong and foosball tables, vending machines, AI smart coolers, stairclimbers, and a large range of parts, accessories, and branded merchandise.
How much does shipping cost?+
Shipping is free nationwide across the United States on every product in our catalog. The price you see is the price you pay.
How long does delivery take?+
Most in-stock items ship within 1–3 business days. Standard parts and accessories arrive in 3–7 business days. Large freight items such as pool tables, shuffleboards, arcade cabinets, and vending machines typically arrive in 7–21 business days, and the carrier calls ahead to schedule delivery.
Do you deliver outside the United States?+
Our free shipping offer covers the United States. For international destinations, contact sales@capitolofficesolutionsllc.com and we will quote freight before you order.
What payment methods do you accept?+
We accept Bank Wire Transfer and Chat With Us to Pay. For Bank Wire Transfer, our bank transfer details are emailed automatically after you place your order. For Chat With Us to Pay, you can email, call, or text us to arrange payment.
How long do I have to pay by wire transfer?+
You have 3 business days from order placement to complete your wire transfer. Orders unpaid after that window are cancelled automatically and can be re-placed at any time.
Are your products new?+
All products are new unless the listing or category clearly states otherwise.
Do you offer installation?+
Installation and professional setup can be arranged for billiard tables, shuffleboards, and commercial equipment in many areas. Contact us with your address and we will confirm availability and cost.
What is your return policy?+
Unopened products in original packaging can be returned within 30 days for a refund. Defective or incorrect items are returned at our cost; change-of-mind returns are paid by the customer. No restocking fees.
How fast are refunds processed?+
Refunds are issued within 5–10 business days of receiving your returned goods, back to your original payment method.
Can I cancel my order?+
Yes — orders can be cancelled at no cost within 12 hours of placement or any time before shipment. Once shipped, the standard return policy applies.
Are your prices in USD?+
Yes. All prices and final charges are in US Dollars (USD).
Can I track my order?+
Yes. Use the Track Order page with your order number, and we email tracking or carrier scheduling details as soon as your order leaves the warehouse.
How do I contact customer service?+
Phone: +1 (202) 892-5217. Email: sales@capitolofficesolutionsllc.com. Hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern.
Where is your business located?+
Capitol Office Solutions LLC, 1444 I St NW, Washington, DC 20005, USA.
Is the website secure?+
Yes. The site is served over HTTPS (SSL/TLS), and card details are handled by PayPal — we never store payment card information.
Still have a question?
Contact us